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recorded session

Tue, 27 Oct 2015, 12:05 AM

Hello all

 

I am facing  some diffculties in Videochat recorded session. I can hear my voice so clearly but  not the students' voice. Although, during the session I can hear their conversation. Do you have an idea to solve this problem?.

thanks 

Re: recorded session
Posts: 38
Tue, 27 Oct 2015, 4:05 PM

Hello you students are using headphones?

This error appears after recording or was during the session?

 

We did some tests and seem there are some network disconnections in the participants, 

what internet connection do you have?

can you test your speed (for example using this tool http://www.speedtest.net/)

 

Edits to this post:
Re: recorded session
Wed, 28 Oct 2015, 9:08 AM

Hello, 

there are using headphone that are recommend by SpeakApps. 

There is no problem during the session. It appears after the recording session, when I and my students want to listen to their conversation.  Either my voice or my students' voice have not been recorded. Their conceoction is OK. Each student has different connection provider. 

Re: recorded session
Posts: 38
Wed, 28 Oct 2015, 10:00 AM

Our technical team is analyzing this issue, we will contact you shortly

 

Best regards

Re: recorded session
Wed, 28 Oct 2015, 7:00 PM

Also, I had session but I could not record. When I press recording button, It did not work. 

Re: recorded session
Posts: 38
Wed, 28 Oct 2015, 7:27 PM

Dear Nouf we have to some test on servers, will be down during 15 minutes

Re: recorded session
Posts: 38
Wed, 28 Oct 2015, 7:34 PM

We just solved the recording button issue

Thanks

Re: recorded session
Wed, 28 Oct 2015, 11:07 PM

Thank you so much. I really apprciated it